Wednesday, October 10, 2012

WOWs -- Shameless Employee Recognition Post

It's been a while since we had some great WOWs on the blog. Not that our employees haven't been going above and beyond (because they have, they totally have), it's just that so much else has been going on that demanded our blog-worthy attention.

Here at Woolley's, we like to recognize WOW moments. These moments occur when our employees go out of their way to give our guests such a unique experience that they can't help but to say, "Wow!" While these moments don't always find their way to the blog, the comments do reach our managers' ears, so hopefully everyone knows how much we appreciate the extra effort.

In no particular order, here are last week's WOWs. A little late, but they definitely deserved to be shared. Kudos to the following individuals for going above and beyond, giving our guests one great night.


JAIME
Jaime waited on a gentleman who ordered an Old Fashioned Crown Royal, saying, "If it doesn't taste right, I'm sending it right back."  The guest later told Jaime that the drink was outstanding and that a lot of places don't make them like they used to. 

(Note: Our bartender, Chad, received a lot of compliments on his drink mixing skills that night too!)

GRANDMA SUE
One of the guests from a Surprise Birthday Party we were hosting came down from the piano lounge and said, "Your chef really knows how to fry a fish. He should be teaching others how to do it."

Grandma Sue presented a birthday card to Jim (the birthday boy) with the wait staff's signatures on it. Grandma also had them laughing with a few jokes, which really added to their experience. They said tonight they received the best food and service they had ever had. 

SHAWN & JESSE
Shawn and Jesse took great care of a Homecoming Party. They made sure the bar was stocked for non-alcoholic Strawberry Daiquiris, and the kids applauded when they found out. Shawn and Jesse also poured sparkling cider for the kids to toast and took several pictures for them. Finally, Chef Peter did a flambee and ice cream for dessert which was a huge hit. A few of the girls raved to me about the dinner and I also overheard a guest say, "This was the best night since ever."


Great job, everyone! We're so proud to be part of such a wonderful team. 

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